Refund Policy

This policy covers the ClientHunter Pro plan — US$29 per month, billed monthly. Payments are processed by Creem, our merchant of record, and approved refunds are issued through Creem to your original payment method.

Try it before you pay

The Free plan needs no card and has every core feature, with lower limits — the honest way to find out whether ClientHunter suits how you work before paying for Pro.

When we would refund

• Within 14 days of a charge, if the Service materially fails to work as described and we can't put it right — we'll refund that billing period in full.
• Duplicate or accidental charges — refunded in full, no questions.
• Charged after cancelling — refunded in full.

When we generally don't

• Periods you were subscribed and had access to the Service but didn't use it.
• Outcomes we never promised — a campaign that got few replies, or leads that didn't convert. We provide the tool; results depend on your market, list and message.
• An account suspended for breaching the Acceptable Use Policy.

Outside those cases we'll still look at anything you raise in good faith. If you think your situation is fair, tell us and we'll deal with it as fairly as we can.

Cancelling

You can cancel Pro from your account at any time. Cancelling stops future charges, Pro stays active until the end of the period already paid for, your data isn't deleted, and the account drops to the Free plan.

How to request a refund

Email info@clienthunterapp.com from your account address, with the date of the charge and a line on what went wrong. We aim to reply within 2 business days. Approved refunds go back to your original payment method, typically in 5–10 business days depending on your bank.

Your statutory rights

Nothing here limits any refund or cancellation rights the law gives you where you live — for example, consumer rights within the UK and EU.