ClientHunter sends from your mailbox, under your domain. Bad sending damages your reputation first — and ours second, because our servers make the connection. This policy is what keeps both intact.
What ClientHunter is for
Relevant, business-to-business outreach: contacting a business at its published business address about something plausibly useful to that business, from an address you control, at a volume a human could plausibly be behind.
You must
Own the mailbox you connect. Only add sending accounts you're authorised to use. Your From address must match the account you authenticate as.
Be honest about who you are. Real name or business name, real reply-to, no impersonating another person, brand, or organisation.
Honour every opt-out. Unsubscribes are enforced automatically across your account and can't be undone by re-importing a lead. Don't try to work around that.
Keep your lists clean. Contact businesses you have a genuine reason to approach, and remove addresses that bounce.
Follow the law that applies to you and your recipients — CAN-SPAM, GDPR/PECR, CASL and local equivalents. You are the sender.
You must not
Mail purchased, rented, scraped-from-third-parties, or otherwise harvested lists. This is the single fastest way to get suspended.
Send bulk unsolicited email to personal or consumer addresses.
Send phishing, malware, fake invoices, or anything designed to deceive a recipient into paying or disclosing credentials.
Promote illegal goods or services, or regulated categories we don't accept here: research chemicals and peptides, prescription pharmaceuticals, adult content, gambling, cryptocurrency investment schemes, payday lending, or "get rich quick" offers.
Forge headers, hide your identity, remove the unsubscribe link, or misrepresent the origin of a message.
Use the lead finder to compile and resell contact databases.
Create multiple accounts to get around plan limits, sending caps, or a suspension.
Attack, overload, reverse-engineer, or attempt unauthorised access to the Service or anyone else's account.
Limits we enforce automatically
These aren't punishments — they're what stops one bad campaign from burning a domain:
Warm-up: new sending accounts start at 20 emails/day and rise by 10 per week.
Provider caps: when you connect your own mailbox we cap daily volume below your provider's published limit.
Bounce auto-pause: a campaign with more than 5% rejected sends (after at least 20 attempts) is paused automatically. A bounce spike almost always means a stale or guessed list.
Verification: sending accounts are checked against your provider before they can be used.
Plan limits on searches, emails, leads, campaigns and sending accounts.
How we enforce this
Depending on severity we may: pause a campaign, disable a sending account, suspend the account, or close it and retain evidence. For clear-cut abuse — phishing, purchased lists, illegal content — we act immediately and without notice. Otherwise we'll normally warn you and give you a chance to fix it.
A suspended account keeps its data and stops sending; email us to appeal.
Reporting abuse
If you received unwanted email sent through ClientHunter, or you believe an account is breaking this policy, write to info@clienthunterapp.com with the full message headers if you have them. We investigate every report. Note that we are not the sender — the account holder is — but we can and do stop accounts that abuse the Service.
Please note: this policy is written plainly for clarity and is not legal advice. It sets our rules for using ClientHunter; it doesn't tell you what's lawful in your market. If you're sending at scale or into regulated territory, get a qualified lawyer to review your position.